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Charlotte, NC
October 11-13, 2017
105 days to go!
Charlotte Convention Center
October 11-13, 2017

FAQs

Where is the contract for the booth space?

Registration for your booth space may be completed online here. A non-refundable deposit of $1,100 per 10 x 10 space must be either paid within 14 days. Payment may be made by credit card by logging back in with the password provided with your registration confirmation or by check made payable to NCHBA, PO Box 99090, Raleigh, NC 27624.

Which booths do you have available? 

The current floor plan can be viewed under the Exhibitor tab. Blue booths are available; yellow have been sold; and green booths are reserved. Select the booth you are interested in and put your cursor on it. The booth number will pop up. You can then go back to the main exhibitor page and select “Purchase a Booth”. If you are a new exhibitor, you will need to register by following the link for “New Exhibitors” before you will be able to purchase your booth. Returning exhibitors from 2016 can use the same password to register for 2017.

How much is booth space? 

Booth rates are found here.

What’s included in my booth space?

Your booth rental includes carpet, an 8′ high drapery back wall (Colors to be determined) with 3′ high drapery side wall dividers; a standard 7″x 44″ 2 line identification sign showing your company name and booth number; 5 (five) booth personnel badges per booth; official directory listing in the onsite Program Guide with company name, booth number, contact person and phone number, and website (if reserved and deposit received prior to August 10); and unlimited free passes invitations to send to your customers. In addition, be sure to utilize the Virtual Floor Plan, where you will receive additional publicity by posting products, press releases and show specials to attendees at no extra charge. Attendees use the floor plan to research exhibitors and products and create their agendas for the show. This tool is also referenced year-round by attendees and prospects.

Are there any other budget considerations?

Electrical, lighting, booth furnishings, labor, rigging, compressed air, water, drain service, and Internet are all additional services you may require, and they will incur an additional charge. This information can be found in the Exhibitor Kit, which will be online in late May. Remember, this is a right-to-work facility, so anything you can carry in, you are allowed to bring and are not required to rent it from the decorator.

What rules and regulations do I need to be aware of as an exhibitor at the 21CBEC? 

The rules and regulations for exhibitors can be found in the 21CBEC Rules & Regulations. We follow current IAEE (International Association of Exhibitions and Events) 2014 Guidelines for Display Rules & Regulations. Questions regarding booth set up for end-caps or in-line booths, etc can be found in the IAEE Display Guidelines. Be sure to note restrictions related to end-cap or inline booths, so that you do not obstruct the sight lines of your neighboring exhibitors.

What is my move in date? 

Move-in will begin at 8:00 a.m. on Wednesday, October 11. Booths of 600 square feet or more can begin move-in on Tuesday, October 10 after 1:00 p.m. until 5:00 p.m.

Can I set up my own booth?

Yes, full-time employees of the company are allowed to deliver items and set up their booth, provided they are not using any mechanical or motorized devices (forklifts). Hand trucks or dollies are allowed but you must bring your own. Our General Services Contractor (herein referred to as “decorator”) will control access to the docks in order to provide a safe and orderly move-in and move-out. PALLET JACKS ARE NOT ALLOWED. A spotting fee may be incurred if parking a vehicle in your booth.

If I don’t plan to move out right after the floor closes, will my booth and its contents be secured for a while? 

Do not leave anything of value in your booth at closing if you plan to leave for dinner and come back later after the rush. If you return in a couple of hours, move-out will be easily accomplished. Make sure that the decorator service desk is informed of when you plan to return to finish move-out and leave a contact number with them. All personal vehicles and truck drivers must be checked in by 6:00 p.m. Any freight left on the Expo floor after 8:00 p.m. Friday night will be forced. It is your responsibility to ensure your carrier will arrive before 8:00 p.m. FedEx does not pick up at the Charlotte Convention Center. UPS does not pick up after 5:00 p.m.

Does carpet come in my booth space? 

Yes, carpet is included in your booth space in 2017.

How do I ship my booth and supplies in advance? How do I ship directly to the exhibit site? 

Information on shipping will be available in the Exhibitor Kit in May 2017. Show site shipments are not to arrive prior to 1:00 p.m. on Tuesday, October 10, 2017. Shipments prior to then will be denied by the convention center.

What is the address of the convention center?

Charlotte Convention Center
501 S. College St.
Charlotte, NC 28202

What are the deadlines for booth payments and cancellations?

A nonrefundable deposit of $1,100 per 10 x 10 booth is required within 14 days of receiving your contract. If the deposit is not received within 14 days, the booth will not be held. All contracts received after July 1, 2017, require full payment within 14 days of receipt of contract. Any outstanding payments must be paid before August 1. Cancellations received prior to June 1 will be refunded less the initial booth deposit. No refunds will be given for cancellations received after June 1, 2017.

Where do I find my Exhibitor Kit?

The exhibitor kit link will be found online in May 2017. You will be notified by the decorator when it is ready with your password and login instructions. Contact National Expo at customerservice@natlexpo.com with questions.

How do I order exhibitor badges?

Booth staff can be registered when registration opens in May 2017. Be sure to select “exhibitor” and the correct company. They will need to know the booth number to register. Exhibitor badges are limited to five (5) per 10×10 booth. Additional badges can be purchased for $5.00.

What is Lead Retrieval and what can it do for me?

Lead retrieval is an electronic scanning system that gives you profiles of customers who come to your booth and stores leads for future contact. It is recommended that you reserve your Lead Retrieval in advance. Forms will be available in May 2017 in the Exhibitor Kit section of the website.

Can we have food or beverages in our booth?

Exhibitors planning to distribute food or beverage in their booth should make prior arrangements with Elizabeth Wehrheim in the Food Services Dept. at 704-339-6042.

Are balloons allowed in the exhibit hall?

No, according to Rule 7.26 #3 of the Charlotte Convention Center Rules and Regulations, “Under no circumstances are helium balloons or adhesive backed decals to be given away or permitted to be used in the Convention Center.”

What are the rules for having a vehicle in my booth?

Vehicles that remain in the Expo hall as part of a display must have the battery cables disconnected, alarm systems deactivated, fuel tanks containing no more than one-fourth (1/4) tank of gas, and fuel tank filler caps locked.

Are free passes available to exhibitors?

Yes, customer e-invitations are available at  no charge to you, so that you can spread the word about your presence at the 21CBEC. Send them to your sales force and clients, include them in newsletters and invoices  To request a free pass information, contact Tracie or call 1-800-662-7129. Attendees without the free pass.

What is the company listing and product category and how can I make sure my company has one?

Your company listing is how attendees find out who you are and what you sell. You should provide this, along with your product category listing, when you reserve your booth online. You are responsible for completing your profile online and making sure it is correct. The information provided to us, including name, website, contact information and category, will also be used in the official directory listing provided to attendees.

Do I have to submit proof of insurance to exhibit?
Show management requires each exhibiting company and exhibitor appointed non-official contractor to carry general liability insurance (recommended $1 million per occurrence/$2 million general aggregate). Proof of insurance is requested in order to exhibit at the 21CBEC. More information is found in the Rules and Regulations Section V, J.1. Workman’s comp is applicable only as required by current law.


NOTE: Exhibitor information is provided solely for the use of attendees to search for products and services offered by exhibiting companies. Use of this information for solicitation purposes of any kind, by anyone other than a registered attendee, is strictly prohibited. Exhibitor emails will never be shared.

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OCTOBER 11-13, 2017  /  CHARLOTTE CONVENTION CENTER  /  QUESTIONS? CALL 800-662-7129
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