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Charlotte, NC
October 11-13, 2017
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Charlotte Convention Center
October 11-13, 2017

Education

CAPS 1 Marketing and Communication with the Aging in Place Client

October 11, 2017  |  0800 - 1700

Room: 201AB
Track: Marketing
Session Code: NAHB30
Session Type: NAHB
CE Credit: 8

Millions of Americans are living longer and more active lives. Because they are embracing newly found and changing lifestyles, they need to revitalize their home environment. Identifying this burgeoning opportunity and then developing the skills to interact with this market can help you grow your business dramatically.
This course equips participants with the knowledge and tools to effectively market and sell services to the aging-in-place (AIP) market. As a graduate of this course, you will be able to:
-Identify access points and marketing opportunities within the targeted AIP market segments.
- Explain how allied professionals can collaborate effectively to serve a targeted AIP market.
- Identify common challenges of functioning in a real-world environment for the AIP population.
- Enhance the client consulting process with effective needs assessment and communication techniques.

This course is required for the NAHB Certified Aging in Place Specialist designation. It can be an elective for the Masters CSP and CGA designations.

This course provides six hours of continuing education credits for these NAHB designations: CGA, CGB, CGR, GMB, CSP, Master CSP, CMP, and MIRM


Speaker

Beverly Koehn
MIRM, CMP, GMB, CGB, CGA

Beverly Koehn, Inc.

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A Texas native, Beverly Koehn started her career 25 years ago selling homes on site for builders. As her career took off, she moved into customer care management and training. Today, Beverly helps improve the performance of sales and customer care professionals across the United States and internationally, both in the field and in the classroom. Her passion for excellence engages her audiences and moves people to act on their training. She is also a best-selling author. Her book, “Loyalty Is Love: How To Hold Clients Close For Life” has been embraced by thousands and continues to serve as one of the best in its field. She has been a featured speaker at numerous conferences including the NAHB IBS, the Australian Remodeling Conference, 21st Century Building Expo & Conference, Southeast Building Conference, National Remodeling Show, Pacific Coast Builders Conference, and many others. Beverly has received numerous industry honors including Marketing Director of the Year and NAHB’s prestigious Associate of the Year Award. She is also master instructor for the NAHB University of Housing, and holds seven professional designations including GMB, CGA, CGR, CGB, CAPS, MIRM, and CMP, and was recently awarded NAHB’s Educator of the Year (CGB). She’s an avid San Antonio SPURS fan and a loyal Texas Longhorn. In her spare time loves serving on numerous local, state and national builders’ associations councils and committees, and is a newly elected member of the San Antonio Cancer Center Council Board of Trustees.

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OCTOBER 11-13, 2017  /  CHARLOTTE CONVENTION CENTER  /  QUESTIONS? CALL 800-662-7129
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