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Charlotte, NC
October 11-13, 2017
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Charlotte Convention Center
October 11-13, 2017

Education

Selling Service Excellence

October 13, 2017  |  0800 - 1130

Room: 203BC
Track: Customer Service
Session Code: CS102
Session Type: NCBI
CE Credit: 4

Effective marketing of your company's service excellence can yield big dividends. However, to effectively use customer service as a marketing tool one must consistently deliver Positively Outrageous Service (POS). This course explores the definition of POS, the benefits of POS, the steps to POS and methods the builder/remodeler can utilize to market POS including the use of social media.

Designations: AB, AA, AR, ARS


Speaker

Steve Monroe
AB, CGP

SME & Associates

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Steve Monroe is a skilled coach, a dynamic keynote speaker, a down-to-earth workshop facilitator and meeting moderator -- and a warm accepting human being. His open and friendly presence, coupled with a wealth of experience, creative a positive influence on all who interact with him. His first book, released in 2001 from Home Builder Press, was entitled Selling to Builders. Released in February 2007, Selling to Builders 2 is an up-to-date guide devoted to assisting associates in developing and strengthening their relationships with builders. Steve has been actively involved in five local and two state builder associations beginning in 1973. Steve walked away from a promising career with a Fortune Ten company to look for life beyond the boardroom. Along this journey, he has stumbled, been tripped and pushed, but has never wavered from his quest. Steve keeps abreast of trends and tendencies in American business and society. Since 1983, when promoted from sales to management, he has accumulated valuable experience at the field and branch level, with particular emphasis on sales training, marketing and creative thinking skills. A native of Kentucky, Steve has undergraduate degrees from Southeastern Christian and Georgetown College. With a lifelong commitment to learning, Steve has continued his education with a variety of workshops in related fields, including completing a Master's Degree in Counseling.

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OCTOBER 11-13, 2017  /  CHARLOTTE CONVENTION CENTER  /  QUESTIONS? CALL 800-662-7129
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