November 6, 2025 | 8:00AM - 12:00PM
Using real life experiences, we will discuss in detail each step a remodeling company goes through, such as getting the phone to ring, discussing the initial client meeting, reviewing the sales process, pricing the project, making the presentation to the client, construction of the project, and, finally a discussion on client follow up after the project is completed. You will gain valuable tools and ideas on how to improve your entire remodeling construction process, which is vastly different from the new home construction process. Designations: AB, AA, AR, ARS
Rusty Kling, a N.C. licensed general building contractor, is the owner of CRK Builders, Inc., a design/build company specializing in kitchen and bath renovations and custom homes in Wilmington NC. He began building in 1997 and today he is the lead designer and construction specialist for his firm. Rusty is a graduate of UNC-Wilmington with a B.S. Finance and a B.A. Music. He also has earned the designations of Certified Financial Planner™, CAPS, AB, and AR. Rusty loves teaching and draws from a deep well of industry knowledge. He has been presenting classes on many different subjects since 2001 and joined the NCBI team in 2019.