CS103 Common Contracting Mistakes Made by Poor Communication
21st Century Building Expo & Conference

CS103 Common Contracting Mistakes Made by Poor Communication

October 4, 2023  |  3:45PM - 5:45PM

Room: Fairway B
Track: Customer Service
Session Code: CS103
Session Type: NCBI
CE Credit: 2

This course will help students to better understand the need to, and how to, communicate with trade partners, suppliers and the client. There will be applied learning in "mirroring" listening techniques to help the student learn how to communicate clearly with another party. What is learned will then be applied in case study format. Designations: AB, AA, AR, ARS


Rusty Kling

CRK Builders, Inc.

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Rusty Kling, a N.C. licensed general building contractor, is the owner of CRK Builders, Inc., a design/build company specializing in kitchen and bath renovations and custom homes in Wilmington NC. He began building in 1997 and today he is the lead designer and construction specialist for his firm. Rusty is a graduate of UNC-Wilmington with a B.S. Finance and a B.A. Music. He also has earned the designations of Certified Financial Planner™, CAPS, AB, and AR. Rusty loves teaching and draws from a deep well of industry knowledge. He has been presenting classes on many different subjects since 2001 and joined the NCBI team in 2019.